We ask that patients treat the staff with courtesy and respect. Bear in mind that the reception staff have a very difficult job to do, juggling with limited resources and without detailed medical knowledge.
Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible.
We expect that patients will understand that appointments are for one person only. Additional appointments should be made for more than one person.
Patients are responsible for their own health, and the health of their children, and should co-operate with the practice in endeavouring to keep them healthy.
Requests for help and advice for non-urgent matters should be made during surgery hours only.
Home visits should only be requested for patients who are seriously ill or housebound. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery.
Patients should realise that home visits are made at the doctor’s discretion.
Requests for home visits and advice out of normal surgery hours should only be made for true emergencies.
Many problems can be solved by advice alone; therefore patients should not always expect a prescription.
Aggressive/Abusive Behaviour
This practice considers aggressive behaviour to be personal, abusive and aggressive comments, cursing and/or swearing, physical contact and aggressive gestures
No abuse of staff is acceptable whether verbal or physical. All abuse will be reported to the Practice Manager who will keep a log of all incidents.
All physical abuse of any of our staff by our patients is reported to the police. The patient will then be removed immediately from our list. If the police are not informed, the health authority will inform the patient of the need to register with a new doctor.
The Carron Medical Centre has a strict policy of “No Smoking.”
Carron Medical Centre, Ronades Road, Bainsford. FK2 7TA
E-Mail: [email protected]
Forth Valley NHS Board, Carseview House, Castle Business Park, Stirling. FK9 4SW Tel: 01786 463031